1. What is the key to business success?
A. Investment.
B. Good advertising.
C. Customer satisfaction.


2. What type of information needs to be provided?
A. Interesting information.
B. Accurate information.
C. Simple information.


3. How to make customers return to you?
A. Making market surveys.
B. Making market surveys.
C. Providing quality products and service.


4. Why do we make market surveys?
A. To keep customers happy and satisfied.
B. To lead customers to return to us.
C. To know what customers demands are and try to meet them.


5. What happens when you keep your clients happy?
A. Your business grows and improves.
B. Your clients go to competitors.
C. Your business stays at the same level.


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