1. What kind of qualifications should a CEO have?
A. You can compel the staff to use it, but you cannot force consumers to buy it.
B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
C. No, it is not. It has revealed PayPal's problems in morale and culture.
D. He said that they should leave the company and find something they embrace.

2. What displeased David Marcus and made him to write a critical letter to his employees?
A. You can compel the staff to use it, but you cannot force consumers to buy it.
B. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
C. Passion, enthusiasm, and professionalism.
D. No, it is not. It has revealed PayPal's problems in morale and culture.

3. How did David Marcus persuade the employees who were not interested in PayPal?
A. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
B. Passion, enthusiasm, and professionalism.
C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
D. No, it is not. It has revealed PayPal's problems in morale and culture.

4. Is it right for what David did to his employees?
A. No, it is not. It has revealed PayPal's problems in morale and culture.
B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
C. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
D. You can compel the staff to use it, but you cannot force consumers to buy it.

5. When faced with internal problems, what should a good CEO do at first?
A. He said that they should leave the company and find something they embrace.
B. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
C. Passion, enthusiasm, and professionalism.
D. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

6. Why is it a bad idea to force the staff to accept the products they are not embracing?
A. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
B. No, it is not. It has revealed PayPal's problems in morale and culture.
C. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
D. You can compel the staff to use it, but you cannot force consumers to buy it.

7. What should David find out about his staff's not using the app?
A. No, it is not. It has revealed PayPal's problems in morale and culture.
B. You can compel the staff to use it, but you cannot force consumers to buy it.
C. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
D. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

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