1.(单选题)—________________aboutitnow
—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.
A.What's the plan
B.What's be doing
C.What's being done
正确
2.(单选题)—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.
—Right,ofcourse.___________________
A.I'll get on it right away.
B.I got it now.
C.I understand perfectly.
正确
3.(单选题)Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.
A.was
B.was made
C.has became
正确
4.(单选题)Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.
A.close
B.down
C.up
正确
5.(单选题)Let'sgo______thereportsonthelatestwork.
A.over
B.with
C.to
正确
二、阅读理解
阅读下面的文章，根据文章内容选择题目答案。（每题10分）
TheHistoryofQualityControl
Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.
Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.
AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDeming'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage.'Hebelievedthatstrongleadershipledtoamotivatedworkforce.
Ifstrongleadershipisthetermformanagersinaqualityenvironment,thenempowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.
TheJapanesewerethefirsttouseDeming'sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappenedasaresultofsimplyimprovingquality.Itwasinthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.Bythattime,JapanesefirmssuchasHondaandSonyweretakingoverlargeportionsoftheAmericanconsumermarketwhileittookmostAmericanfirmsuntilthe1990stoputqualitycontrolpracticesinplace.
操作提示：通过题干后的下拉框选择题目的正确答案。
AccordingtoW.EdwardDeming,whatisthebesttimetocontrolproductquality
A.Beforeaproductismade.《在此填空1》
B.Afteraproductismade.
C.Duringtheproductionprocess.
2.Whentherearequalityfailures,wheredoesW.EdwardDemingthinktheblamelies《在此填空2》
A.Intheworkforce.
B.Intheuppermanagement.
C.Inthetools.
3.Whichofthefollowingwillnothelptocreateaqualityworkplace《在此填空3》
A.Workingalone.
B.Groupparticipation.
C.Trainingprograms.
4.DuringwhichperiodweresomeJapanesefirmswinningAmericanconsumermarketsoverAmericanfirms《在此填空4》
A.1990s.
B.2000s.
C.1970s.
5.Accordingtothepassage,whichofthefollowingstatementsaboutqualitycontrolisNOTcorrect《在此填空5》
A.Qualitycontrolcanleadtogreatsuccessforacompany.
B.Qualitycontrolcanbedonewithinonedepartment.
C.Qualitycontrolrequiresconstantimprovement.
1.
A.A
B.B
C.C
2.
A.A
B.B
C.C
3.
A.A
B.B
C.C
4.
A.A
B.B
C.C
5.
A.A
B.B
C.C
正确答案：1：C、2：C、3：A、4：C、5：B
