1.(单选题)—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.
—Right,ofcourse.___________________
A.I'll get on it right away.
B.I got it now.
C.I understand perfectly.
正确
2.(单选题)—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving
—___________thequalityofthematerialhasnotalwaysbeenuptostandard.
A.I believe
B.I'm afraid
C.I think
正确
3.(单选题)Ournewschoolbuildingis__________construction.
A.under
B.in
C.having
正确
4.(单选题)AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.
A.get
B.take
C.turn
正确
5.(单选题)Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.
A.has been
B.have been
C.be
正确
二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
TotalQualityManagement(TQM)
TotalQualityManagement(TQM)isa《在此填空1》andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices《在此填空2》ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization《在此填空3》maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,《在此填空4》schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement《在此填空5》thecustomer'spointofview.
1.
A.comprehend
B.comprehensive
C.comprehension
2.
A.with
B.through
C.in
3.
A.or
B.and
C.as
4.
A.among
B.besides
C.including
5.
A.from
B.to
C.at
正确答案：1：comprehensive、2：through、3：or、4：including、5：from
