1. Confirming reception of the sent messages means ____________.
A. the messages are sent to the right receivers.
B. the messages are correctly understood.
C. the messages are correctly written.


2. In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.
A. conceiving
B. sending
C. decoding


3. Chinese Whispers is ____________.
A. a game to pass message around in a whisper
B. the fact that Chinese people who don't normally talk very loudly
C. a person who whispers in Chinese


4. Allocative failure does NOT happen when ____________.
A. a company gathers false information
B. the right information goes to the right place
C. the correct information is not received by the right person


5. Which of the following cases belongs to human failure?
A. Decreasing creativity across departments.
B. Increasing customer complaints.
C. Adequate communication between departments.


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