1.(单选题)—
—That’sgreat!
A.What are you going to eat at the Mexican restaurant
B.When are you going to dinner at the Mexican restaurant
C.How about going to dinner at the Mexican restaurant tonight
正确
2.(单选题)—Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant
—Waiter:
A.I’m really sorry about that.
B.I don’t think it’s hard.
C.You’ll get it next time.
正确
3.(单选题)—Hello,isthatservicecenterTheelevatorofourapartmentdoesn’twork.
—
A.Oh, Idon’t know what’s wrong with it.
B.Sorry, I’ll have it checked out at once.
C.Ok, Isee.
正确
4.(单选题)Wefeelwiththeinconveniencetheservicecenterbroughtus.
A.disappointed
B.worried
C.surprised
正确
5.(单选题)Idon’tknow.Ijustarrivedheretwominutesago.
A.what’s going on
B.how is going on
C.who is going on
正确
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.《在此填空1》A.焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。B.焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。C.焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。2.Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.《在此填空2》A.愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。B.愤怒的顾客计划把对员工的不满和抱怨当做目标。C.愤怒的顾客趋向于把员工的不满和抱怨当成目标。3.Youwilldoeverythingwithinyourpowertotryandresolvethesituation.《在此填空3》A.你会在权利范围内尽一切努力解决问题。B.你会在意志范围内尽一切努力解决问题。C.你会在力量范围内尽一切努力解决问题。4.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.《在此填空4》A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。5.Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefinekeywords.《在此填空5》A.要简明扼要地表达本意，就必须不断定义关键词。B.只要定义频繁出现的关键词就能准确传达本意。C.要准确表达你的本意，就必须不断定义关键词。
1.
A.A
B.B
C.C
2.
A.A
B.B
C.C
3.
A.A
B.B
C.C
4.
A.A
B.B
C.C
5.
A.A
B.B
C.C
正确答案：1：C、2：A、3：A、4：B、5：C
